Carers WA (ABN 38 219 836 631) is part of the National Network of Carers Associations. Carers WA and members of the National Network of Carers Associations (Carers Associations) are dedicated to improving the lives of Australian carers by providing support, information, advice and counselling. We work in partnership with carers, persons with care and support needs, health professionals, service providers, government and the wider community to achieve an improved quality of life for carers. We also work with our Champion Organisations, which have a specific speciality, reach and focus into communities which require appropriate cultural approaches and support requirements.
This Privacy Policy is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal information you provide through this website or any other form of communication with us. We may amend this Privacy Policy from time to time. The current version will be posted on our website at https://www.carerswa.asn.au/privacy-policy/. All amended terms will automatically take effect immediately on posting. In accessing the Carers WA website or otherwise providing us with your personal information, you agree to the below Privacy Policy conditions and consent to the collection, use and disclosure of that information in accordance with the Privacy Policy and the Privacy Act 1988 (Cth) (Privacy Act) (including the Australian Privacy Principles) and other applicable privacy laws.
1 What personal information do we collect
Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
The type of personal information we collect depends on the type of dealings you have with us. For example, if you are a Carer, we may collect your name, age, date of birth, gender identity, marital status, home or work address, phone number, email address, financial information (for instance, if we are paying you as a carer representative or a workshop representative), login information, education history, employment history and pictures.
Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection. We only collect sensitive information (for instance, racial or ethnic origin, health information, information regarding sexual orientation and criminal convictions or offences) where it is reasonably necessary for our functions or activities and either:
2 Cookies and tracking technologies
As you navigate through this website, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons and navigational data collection.
This website may use and combine such passively collected anonymous information to provide better services to website visitors, customise the website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website for your use. Such information is not combined with personally identifiable information collected elsewhere on the website unless you have consented.
If you prefer not to receive cookies, you may be able to adjust your browser or device settings to block or disable cookies.
3 Collection of personal information
We collect personal information that is necessary for our business activities and in order to provide and develop our services. We may collect personal information directly from you, or through an appointed representative or agent, either:
We may also collect personal information from Champion Organisations, service providers and other Carers Associations with whom you have had contact with and may combine information about you that has been collected by Champion Organisations, service providers and other Carers Associations with our records.
The main purposes for which we collect, hold, use and disclose personal information include to:
We may also use your personal information for purposes related to those described above which would reasonably be expected by you. We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
4 Sharing your personal information
4.1 Champion Organisations
Champion Organisations may have access to your personal information (including sensitive information). If there are any Champion Organisations that you do not want your personal information to be collected from or shared with, you can let us know at any time.
We will only provide access to your personal information if you engage with a champion organisation directly.
4.2 Service Providers
We may provide some service providers with access to your personal information. The types of personal information available to the service providers will depend on the nature of services provided by the relevant service provider. For instance, we will not disclose health information with service providers that provide domestic and household assistance (such as, cleaning, mowing and gardening). Whereas, health information may be disclosed with service providers that provide healthcare assistance (such as, respite care).
We will not provide your personal information to service providers without your prior consent to provide services for you.
4.3 Other disclosures
We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
We also may disclose your personal information for purposes which you would reasonably expect us to do so, for example:
When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations in accordance with relevant privacy and data protection laws.
Identifying carer information provided to DSS will be de-identified/removed as per their directive. This includes FOI requests, requests authorised by law and category one critical incidents. Send safely encryption platform may also be utilised to ensure an addition level of privacy.
5 Overseas disclosure of personal information
We do not currently disclose personal information to third parties located overseas. We will only send your personal information outside Australia:
6 Access and correction
6.1 Access
You may request access to any of the personal information we hold about you by contacting us using the details specified in section 9 below.
We will require proof of identity before granting access to any personal information. And will need to process the data before providing to you. If we do not provide you with access to your personal information, we will provide you with reasons for denying access. Carers accessing Carer Gateway services who wish to make a Freedom of Information (FOI) request, must contact the Department of Social Services specifying the information they would like to seek access to under FOI.
6.2 Correction
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If you believe that the information we hold about you is incorrect or not up-to-date, and you want to correct information we hold about you, you can write to us using the details specified in section 9 below. We will
6.3 Deletion
Where we no longer require your personal information for a permitted purpose, we will take reasonable steps to de-identity and destroy it. You may request that we delete the personal information we hold about you by contacting us using the details specified in section 9 below.
7 Storage and security
We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We implement a range of physical and electronic security measures to protect the personal information that we hold, including multi-factor authentication, prompt removal of access of ex-employees, restricted access to export of data, conditional access and minimum password requirements. We also take measures to ensure that only authorised personnel are granted access to your information. You should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mails sent to or from this website may not be secure.
8 Notifiable Data Breaches scheme
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will:
in accordance with the Privacy Act.
9 Contact us
If you wish to exercise any of your rights relating to your information set out above, or have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act, please contact us:
We will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
10 Complaints
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
11 Changes to this Privacy Policy
Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes.
This Privacy Policy was last updated on 31/05/2024.
Carers WA respectfully acknowledge that we work on Aboriginal land and pay our respects to community members and elders, past and present. Individuals pictured are models and are used for illustrative purposes only. Carers WA is committed to understanding, embracing and celebrating the rich and multi-dimensional experiences that shape our lives and aims to ensure that everyone who engages with the organisation feels welcome and included. Carers WA welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.
Carers WA acknowledges the Wadjuk Noongar Nation’s lands, water, customs, and culture of which the Carers WA Head Office is located. Carers WA recognises our services reach beyond the Perth (Boorloo) region, and so we also acknowledge the cultural diversity of First Nations Peoples across our state and throughout Australia.
Carers WA has qualified for the Australian Charities and Not-for-profits Commission’s Registered Charity Tick, enabling the public to easily identify our organisation as a registered charity and confirming that we are both transparent and accountable.
